FAQs

1. Do you ship internationally?

Yes, we ship worldwide through trusted couriers. Delivery times vary depending on the destination.

2. How long does it take to process my order?

All items are made-to-order and require 14–30 days for processing (excluding public holidays).

3. How long is delivery after my order is completed?

• Kuwait: 1–3 business days.

• International: Depends on your location and courier service.

4. Can I return or exchange my order?

Since items are made to your measurements, returns and exchanges are not accepted unless the product has a proven manufacturing defect.

5. What should I do if my item has a defect?

Please contact us within 24 hours of receiving your order and include photos of the defect. Our team will review and assist you.

6. Can I cancel my order?

Yes, cancellations are possible within 24 hours of payment. After this, cancellations are not accepted as production starts immediately.

7. How do I make sure my garment fits?

We recommend double-checking and providing accurate measurements when placing your order to ensure the perfect fit.

8. Do colors look exactly like the photos?

We strive for accuracy, but colors may vary slightly due to lighting or screen differences.

9. What payment methods do you accept?

We accept full payment in advance through the secure payment options available on our website.

10. How can I contact Geminae?

You can reach us anytime through our Contact Us page or by email. Our team will be happy to assist you.